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GMAP – Global MedAssist Program


GMAP Case Study:

During a recent trip to Hanoi, Vietnam, Tara’s minor strep throat progressed to a severe one-in-a-million case and almost cost her her life. Tara and her travel companion discuss the terrifying ordeal and how VIGILINT and Cleveland Clinic’s GMAP program saved her life.

For more than a decade, VIGILINT has provided intelligence-driven health protection services for multinational corporations and individuals. As one of the world’s leading medical risks specialists, VIGILINT has been a pioneer in the telemedicine market. As companies continue to grow on an international scale, VIGILINT’s innovative service offerings provide unparalleled reach and an unmatched global network. Looking to the future, VIGILINT is collaborating with Cleveland Clinic to provide global travelers with access to the best-in-class healthcare solutions.

Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. One of the largest and most respected hospitals in the country, the mission of Cleveland Clinic is to provide better care of the sick, investigation into their problems, and further education of those who serve.  Located in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion, and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States.


The Global MedAssist Program (GMAP) is a joint telemedicine offering created by VIGILINT and Cleveland Clinic in response to the increased demand for high-level medical needs and consult for corporate global travelers. The distance health collaboration is a patient-first offering, designed to augment your existing health insurance, with on-demand full spectrum care through a single point of contact. GMAP leverages VIGILINT’s highly specialized Military physicians and emergency preparedness experts with Cleveland Clinic’s global network of physicians and specialists, who provide multinational companies a 24/7 solution by aiding workforces through any medical concern.

The foundation of GMAP is our 24/7 medical operations center, that combines innovative technology with advanced telemedicine applications. One call to the medical operations center and the seamless network of care begins.  No matter where in the world or the scale of the medical issue, GMAP offers immediate access to viable and reputable healthcare providers who deliver comprehensive individualized healthcare solutions and continuity of care throughout the medical ordeal.

24/7 Medical Management:

  • 24/7 direct access to Level 1 VIGILINT physicians trained in travel and emergency medicine
  • 24/7 direct access to Level 2 Cleveland Clinic Specialists
  • Supervision of care with 24/7 access to translators in over 100 languages
  • Proprietary data base of our global network of preferred and vetted medical facilities and providers world-wide
  • Cleveland Clinic’s world-wide facility access

Pre-Travel Medical Evaluation:

  • Pre-Assignment Assistance screening and risk assessment
  • Medical evaluation with VIGILINT physicians and electronic storage of medical health record
  • Review of current vaccinations and recommendations based on each unique itinerary

Travel Medical Kits:

Medical Contingency Plans:

  • Comprehensive itinerary-specific plans for international and domestic locations, detailing medical threat, vulnerability, probability, consequence assessments with accompanying guidance to prevent illness and injury
  • Detailed evaluation of local medical services and facilities for the management of medical emergencies and urgencies

Aeromedical Evacuation Services:

  • Coordination of all aspects of medical evacuation to a hospital anywhere in the world, ensuring a safe and efficient transfer of care
  • Ongoing 24/7 access to VIGILINT physicians to discuss any post-travel related illness
  • Contact with client’s primary care physician to ensure complete continuity of care